| 1. What is Neighbourdoc? |
| Neighbourdoc provides you to book an appointment to consult a doctor at any of the Hospitals across the group through the website. |
| 2. How do I book an appointment for myself/family members/friends with a doctor? |
| Please log on to www.neighbourdoc.com choose your specialization or location and follow simple instructions to book an appointment with your doctor. You may book your appointment online minimum 2 hrs prior to required slot. Appointments can be booked subject to availability of slot. |
| 3. Can I cancel or reschedule my appointment? |
| Once you book an appointment, you will be provided with an User Id. You may log in with the ID and password, and manage your appointments. You can cancel or reschedule your appointment with the same or a different doctor depending on the availability of doctor and time slot for that doctor on the chosen date. |
| 4. How can I make sure that my appointment is confirmed? |
| Once you book an appointment, you will be mailed a confirmation of the same, which will have all the necessary details of your appointment (appointment date, time, specialty and doctor's name). If, for any reason, your doctor is not available on that particular day, our customer care team will intimate you by phone or E-mail prior to the appointment, and reschedule your appointment. |
| 5. Is an E-mail -ID compulsory for booking on Neighbourdoc? |
| E-mail ID is mandatory for booking through the website. If you do not have an E-mail ID, you can give a family member's ID. The purpose of providing an E-mail ID is for easy communication that may be required from time to time. It is always advisable to provide an E-mail ID. |
| 6. Do I need to fill the details again when I book an appointment the next time? |
| You do not need to provide your details again when you book an appointment the next time. With the login ID and password, you can book another appointment for your self or any other family member. |
| 7. Which are the cities where this facility is currently available? |
| Currently this facility is available at Hyderabad only. |
| 8. Can I pay online? |
| Currently, the online payment facility is not available. You have to pay your bill amount at the respective hospital. The online payment facility will be available soon. |
| 9. What do I do when I reach the hospital? |
| Please carry NID and PATIENT NAME and approach the reception/ help desk regarding your appointment. The respective staff will guide you to the consultant. We request you to reach the hospital 10 minutes prior to your appointment. |
| 10. Should I pay anything for booking an appointment? |
| For every appointment you have to pay Rs.10/- as a service charge to doctor. |
